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Support

We're here when the pipeline jams.

One-person team, real responses. The fastest path is usually the docs — but if you're stuck, email us and you'll typically hear back within one business day.

Last updated · 2026-05-26

Start with the docs

Most setup and usage questions have a direct answer in the docs. Worth a 60-second scan before opening a ticket.

Email support

For everything not covered in the docs, email support@gettradely.com. To help us diagnose the issue quickly, please include:

  • Plugin version (Plugins → Quotelix Workflow Pro → Version)
  • WordPress & WooCommerce versions
  • A clear description of what you expected to happen
  • A clear description of what actually happened
  • Steps to reproduce the issue
  • Screenshots or the URL where the problem appears
  • Any relevant entries from wp-content/debug.log (enable WP_DEBUG_LOGif you don't see this file)
Response time: Pro customers (Starter, Professional, Business) typically receive a response within 1 business day, and no later than 2 business days.
Lite users: community support is available through the WordPress.org support forum. We monitor it regularly but cannot guarantee response times. Upgrading to Pro includes direct email support.

Email support@gettradely.com

What we can & cannot help with

Our support covers Quotelix Workflow Pro features and behaviour directly. The following are in scope:

  • Installation, activation, and license issues
  • Unexpected plugin behaviour or errors
  • Configuration guidance for built-in settings
  • REST API usage and authentication
  • Verifying whether an issue is a plugin bug

The following are generally out of scope:

  • General WordPress or WooCommerce issues unrelated to the plugin
  • Theme or third-party plugin conflicts (we can help identify them, but resolving them is outside our remit)
  • Custom development, bespoke integrations, or code reviews
  • Server configuration, hosting, or database administration

If your issue turns out to be a confirmed plugin bug, it is always in scope regardless of how it was triggered.

Freemius account

License keys, plan changes, invoices, refund requests, and activation slot management all live in your Freemius account. You can access it in two ways:

  • Via the link in your purchase confirmation email, or directly at users.freemius.com
  • Via the Account link next to Quotelix Workflow Pro on the Plugins page in your wp-admin dashboard

For refund requests see the Refund Policy for step-by-step instructions.

Bug reports & feature requests

We track issues internally. When reporting a bug, the most useful format is:

  • Environment: plugin version, WordPress version, WooCommerce version, PHP version, active theme
  • Expected behaviour: what should have happened
  • Actual behaviour: what actually happened (error messages, screenshots, debug log excerpts)
  • Steps to reproduce: the exact sequence of actions that triggers the issue

Well-documented bugs get fixed faster. We'll add confirmed issues to our internal queue and publish a changelog entry when they ship.

For feature ideas — especially around the developer API surface (hooks, theme template overrides, webhooks) — let us know what you need to ship. Real use cases beat hypothetical requirements every time.